Return and Exchange Policy

We accept return for exchange of defective or incorrect product that is unwashed or unworn within 30 days of the receipt of your order.

*Please note that unless due to our fault or error, all products sold under promotional or markdown price are not eligible for exchange in size/color or refund.

To exchange, all products must be returned in the original selling condition with all their accompanying items such as tags, documents, wrappings and packagings. Exchange is subject to stock availability.

If we are unable to provide a direct exchange, refund via the original payment method will be made within 14 working days after receiving the returned items.

Non-returnable items:  discounted items.

 

HOW TO RETURN?

Send us an e-mail at info@kasut.my with your order number, proof of postage such as tracking number and attach a photo showing the issue. We can then advise on how the issue can be resolved. Please allow us 14 working days to process your return after we receive the items. 

We recommend if you do return an item to us, do so by recorded delivery. We do not accept responsibility for lost returns.

Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products' packaging as if tampered with in any way, we can no longer accept the return.

Postages incurred for sending the merchandise back to us shall be borne by us.

Kasut Marketplace online store is an independent entity and it has its own terms and conditions.

Kasut Marketplace online store is only able to process returns for items purchase from this website. For any in-store purchases, we are unable to provide refunds. Any items bought in a particular store need to be returned directly to that store. 

 

Kasut Marketplace Returns Centre:
Attn: CS Team
Runners World Sdn Bhd
Plaza Zurich, Level 19-01, Block B
Jalan Gelenggang, Bukit Damansara
50490 Kuala Lumpur